Smarter products that

make for an easy sale

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Helping SME businesses lower their energy costs

SmartFix

Fix our highly competitive electricity & gas prices against market uncertainty for a term that suits their business.

+

(1, 2, 3, 5* Year)

SmartTracker

Track the market and every 12 months benefit from some of the best prices on offer with the added protection of our Price Promise Guarantee.

+

(3 Year)

SmartPay

(1, 2 or 3 Year)

Access to great prices, guaranteed acceptance, no credit check or security deposit required. Control when you pay, ideal for hospitality businesses with unpredictable cash flow.

Product Overview

Product

Fixed Price

Contract

Price Promise

Other

Ideal for...

SmartPay

SmartFix

SmartTracker

Electricity & Gas

Electricity & Gas

Electricity Only

1, 2, 3, 5* years

1 year (x 3)

1, 2, 3

years

1, 2, 3, 5* years

3 years

1, 2, 3

years

N/A

Every 12 months

N/A

Non half-hourly &
half-hourly electricity
matrix. Price up to

12 months in advance.

Non half-hourly &
half-hourly electricity
matrix. Price up to

12 months in advance.

Non half-hourly

electricity matrix only. Price up to 12 months in advance.

Those that want
a simple fix against
market uncertainty

Those happy to track
the market for the best
it has to offer each year

Hospitality businesses
who want to control
how they pay

* SmartFix 5 Year available on electricity only.

Half-Hourly (Electricity) - Instant pricing is available for half-hourly profiles making it quick and easy to quote and close the sale. Our half-hourly prices are transparent and have fewer pass-through charges.

Free Smart Meter (Electricity Only)
We believe every business should benefit from a Smart Meter. That's why we install the latest AMR technology free-of-charge 4-8 weeks after switching to Dual Energy.

Regular smart reads allow us to accurately track the customers usage and ensure they are not paying too much or too little on their Budget Plan.

Dedicated UK Customer Services
Our customer service staff are trained to handle all enquiries promptly and professionally. We are passionate about providing a personal service to our customers and are focused on the needs of SME businesses. Calls are answered on average in just 11 seconds.

Budget Plan (Electricity Only)
The smart way to spread the cost of business electricity and avoid seasonal fluctuations. Helps the customer control their overheads and manage cash flow.

 

We take their estimated annual usage and divide it in to 12 equal payments, collected by Direct Debit around the same day each month.

Price Promise Guarantee (SmartTracker Only)
Every 12 months we review the customers price to ensure they continue to get a great deal against the current market. Plus if they find a cheaper offer we’ll match it or they are free to leave. That way they always pay a competitive price for their electricity and gas supply.

Our SmartWeb online portal makes it fast and easy for the customer to manage their energy account. Optimised to work on any device including a pc, tablet or mobile, customers are able to:

Access your account 24/7

Submit meter readings

View supply information

View your monthly invoices

Make a card payment

Edit account information

It’s easy to register and only takes a few minutes, customers are sent the login details shortly after go live. 

Customers can register for SmartWeb at:

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Premium House,
The Esplanade,
Worthing
BN11 2BJ

T: 01903 703400
E: hello@dual-energy.co.uk
 

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