Smart Meter Installation - Please note the following:
Please note all appointments are provisional until confirmed by our Metering Team. If we are unable to provide you with your chosen appointment date/time, we will contact you to discuss alternatives.
The installation is expected to take approximately 1 hour and whilst this will be done with minimal interruption, it is normal to expect a loss of power for approximately 10-30 minutes. The engineer will advise you prior to the meter exchange, allowing you to safely power down and equipment. If you have a CT (Current Transformer) meter, the installation will take up to 2 hours but there will be no power loss.
Before the appointment, please ensure that the meter location is accessible and is not obstructed. If the appointment does not go ahead for any reason fees may apply. Please refer to our service charges here for further details.